Frequently Asked Questions
Everything you need to know about ALDI Mobile services and devices.
How do I activate my new ALDI Mobile SIM card?
You can activate your SIM card online via our website or through the ALDI Mobile app. You will need your SIM card pack, a valid form of identification, and about 5 to 10 minutes to complete the registration process.
What is your return policy for mobile handsets?
We offer a 60-day return policy for change of mind on unopened and unused devices. If the device is faulty, it is covered under the manufacturer's warranty and our standard consumer guarantees.
Does ALDI Mobile support 5G connectivity?
Yes, 5G is available on select ALDI Mobile plans. To access 5G, you will need a 5G-capable device and be within a 5G coverage area on the network we utilize.
Can I keep my existing phone number when switching to ALDI Mobile?
Absolutely. You can port your existing mobile number during the activation process. Ensure your service with your current provider remains active until the transfer is complete.
What payment methods are accepted for plan recharges?
We accept major credit cards (Visa and Mastercard), PayPal, and ALDI Mobile recharge vouchers which can be purchased at any ALDI supermarket location.
How long does shipping take for hardware orders?
Orders for mobile handsets and accessories are typically processed within 24 hours. Standard shipping usually takes 3 to 7 business days depending on your location within Australia.