Returns & Exchanges
At ALDI Mobile, we want you to be completely satisfied with your purchase. If your device or SIM pack is faulty or doesn't meet your expectations, our streamlined return process ensures a quick resolution within 30 days.
Contact Support
Reach out to our customer care team via the help portal or phone to obtain a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the device in its original packaging, ensuring all accessories, manuals, and proof of purchase are included.
Ship the Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized Australia Post location.
Inspection and Refund
Once our technicians verify the condition of the return, your refund or replacement will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing